Refund Policy

This policy covers refunds for Pro, the paid part of Wherestan. Pro on the website is sold by our online reseller Paddle.com, the Merchant of Record for all our orders. Paddle makes every refund, to your original payment method. To ask for a refund, write to [email protected] or contact Paddle at paddle.net.

Your right of withdrawal

If you are a consumer in the EU, the EEA, the UK or another country with a similar law, you can withdraw from a purchase within 14 days without giving a reason. Pro is a digital service that starts at once: before you pay, you tick a box to ask for Pro to start at once. If you asked for Pro to start at once and withdraw within 14 days, you get a refund of the part of the period that you have not used. For a yearly subscription in the UK, a new 14-day period starts on each renewal.

Beyond the law

Paddle's own Refund Policy also applies. Where the law or this policy gives you more rights, the higher level applies. Beyond these rights and Paddle's policy, payments are not refundable.

After a refund

After a refund, Pro ends for the refunded purchase.

Purchases in the iPhone app

Purchases in the Wherestan iPhone app follow Apple's refund rules. Ask Apple at reportaproblem.apple.com.

Last updated: 2026-10-09